order cancellation
At sefix.shop, we understand that sometimes situations change, and you might need to cancel an order. We strive to provide a hassle-free cancellation process that aligns with Google Shopping rules and ensures a smooth experience for our customers.
Cancellation Timeframe:
You have the flexibility to cancel your order within 24 hours from the time of purchase. This ensures that you have enough time to review your order and make any necessary changes.
Cancellation Process:
If you decide to cancel your order within the specified timeframe, please log in to your account on our website.
Navigate to the "Order History" section and locate the order you wish to cancel.
Click on the "Cancel Order" button next to the respective order.
Follow the prompts to complete the cancellation process.
Confirmation Email:
Once your order is successfully canceled, you will receive a confirmation email with the details of the cancellation. If you don't receive this email, please contact our customer support.
Refund Process:
If you've made a payment for the canceled order, a refund will be processed in accordance with our refund policy. Please allow 1 business days for the refund to reflect in your account.
Exceptions:
Orders that have already been shipped cannot be canceled. In such cases, you can initiate a return process upon receiving the order.
Customized or personalized items may have different cancellation policies. Please refer to the product description for specific details.
We appreciate your understanding and cooperation in adhering to our order cancellation policy. If you have any questions or need assistance, feel free to reach out to our customer support team at support@sefix.shop .
Please note that this cancellation policy is designed to ensure compliance with Google Shopping rules and provide a fair and transparent process for our valued customers.